Refund policy

We want customers to feel comfortable shopping at {{ shop.name }}. If an eligible item does not work for you, you may request a return under the conditions described below.

30-Day Return Window

Eligible merchandise may be returned within 30 days from the date the order is delivered.

Return requests submitted outside the 30-day return period may not be accepted unless otherwise required by applicable law.

Return Conditions

To be eligible for a return, merchandise should generally:

• Be unworn and unused

• Be unwashed and unaltered

• Remain in its original condition

• Include original tags where applicable

• Include original packaging where reasonably applicable

• Be free from customer-caused damage, stains, odors, cosmetic marks, or other signs of use

Items that do not meet these conditions may not qualify for a refund.

How to Request a Return

Before sending an item back, please contact {{ shop.email }}.

Include your order information and identify the product you would like to return.

Our team will provide the applicable return instructions.

Please do not send merchandise to an address without first contacting us and reviewing the return instructions provided.

Return Shipping

Unless otherwise stated by {{ shop.name }} or required by applicable law, customers are responsible for return shipping costs.

Original shipping charges are generally non-refundable.

Damaged, Defective, or Incorrect Items

Please inspect your order after delivery.

If you receive an item that is damaged, defective, or different from what you ordered, contact {{ shop.email }} as soon as reasonably possible.

We may request photographs or other information necessary to review the issue.

Refunds

Once an eligible return has been received and inspected, we will notify you regarding the status of the refund.

Approved refunds are issued to the original payment method used for the purchase.

Banks, card issuers, and payment providers may require additional time before the refunded amount appears on your account.

Exchanges

Product availability can change, and exchanges cannot always be guaranteed.

If you need a different size, color, or product, contact {{ shop.email }} for available options.

Order Cancellations

If you need to cancel an order, contact us as soon as possible.

Once an order has entered processing or fulfillment, cancellation may no longer be possible.

Contact Us

For questions about returns or refunds, contact:

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{{ shop.email }}
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